Enjoy your visit
Helping you enjoy the fabulous exhibitions and stunning displays
Enjoy world-class collections, spectacular Victorian architecture and modern amenities.
Getting in
Escape the city centre bustle through the Queen Street entrance or take a more leisurely approach through the new garden entrance where small vehicles can drop passengers and blue badge-holders can book parking (call 01392 265858).
Wheelchair users and people with mobility scooters, pushchairs and buggies should use the lifting platform at the Queen Street entrance. A ramp is planned for the garden entrance.
"I can't tell you what a treat it is to be able to get around a building without obstacles. It's been well thought out and will be a treat for disabled visitors." Mike Ellis, manager of Shopmobility Exeter after a museum tour on their largest mobility scooter.
For your comfort
Leave your bags in the Queen Street entrance lockers and enjoy the collections. Lifts and level access ensure that the displays can be enjoyed by all. Wheelchairs and portable stools are available for visitors' use and there are accessible toilets and baby changing facilities on both floors. Each gallery has large print captions available. Gallery staff are on hand to help.
Things to do
Themed, mobile bee bags are available from both receptions to help parents and young children enjoy their visit and there are themed activity boxes in the World Cultures galleries for them too. Galleries also include interactives suited to a range of ages. Starting at the Garden Entrance, mobile phone users can explore the galleries with Ghostwriter, a new commission from internationally acclaimed artist group Blast Theory.
Relax
Ask for a folding chair at reception or take advantage of gallery seating. Go to the heart of the museum and enjoy drinks and snacks and meals in the museum café, run by Dartmoor Kitchen famous for their passion for fantastic food made from high quality, local produce.
Souvenirs
On your way out, pick up a souvenir of your visit from the garden entrance reception.
Working Dogs
Assistance dogs are welcome at the museum. Our staff will be happy to provide drinking water for your dog.
Wheelchair access on site
A lift from the Queen Street pavement allows access to the ground floor of the Museum. Within are two further lifts: at the Queen Street entrance, operating between ground and first floors, and at the garden entrance which also provides access to the Case Histories gallery viewpoint and the Roman wall. There is level access on each floor with ample space to manoeuvre between displays. Several doors open automatically.
Accessible toilets
There are accessible toilets on both levels.
Hearing Access
Hearing loops have been installed in meeting rooms. There is a BSL handheld tour of the whole site on iPod Touch – available from the garden entrance reception. The tour is free but we require a refundable £250 credit card deposit. We have a portable loop for use with talks, lectures, guided tours and school parties.
Visual Access
There is a handheld audio tour of key objects designed for visitors with visual disabilities on iPod Touch. The tour is free but we require a refundable credit card deposit.
