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Gallery 20 will be closed on Friday 22 September
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RAMM's Garden Entrance

Access information

Come and enjoy your visit exploring the fabulous exhibitions, world-class collections and stunning displays in a spectacular Victorian building with modern amenities and the special accessibility features outlined below.

Plan your visit

Use this Visual Story (2MB pdf file) to prepare for your visit. With pictures and words, it shows how to find the museum and the facilities available. It will be particular useful for visitors with autism and their carers.

Getting in

Escape the city centre bustle through the Queen Street entrance or take a more leisurely approach through the new garden entrance where small vehicles can drop passengers and blue badge-holders can book parking: call 01392 265960 during opening hours – 10am to 5pm Tuesday to Sunday (closed Mondays and bank holidays).

Wheelchair users and people with mobility scooters, pushchairs and buggies can use the ramp at the Garden entrance. A lifting platform from the pavement allows entry from Queen Street.

“I can’t tell you what a treat it is to be able to get around a building without obstacles. It’s been well thought out and will be a treat for disabled visitors.” Mike Ellis, manager of Shopmobility Exeter after a museum tour on their largest mobility scooter.

For your comfort

Leave your bags in the Queen Street entrance lockers and enjoy the collections. Lifts and level access ensure that the displays can be enjoyed by all. Wheelchairs and portable stools are available for visitors’ use and there are accessible toilets and baby changing facilities on both floors. Each gallery has large print captions available. Gallery staff are on hand to help.

Working Dogs

Assistance dogs are welcome at the museum. Our staff will be happy to provide drinking water for your dog.

Wheelchair access on site

There are two lifts in the museum. The lift at the Queen Street entrance operates between ground and first floors. The garden entrance lift also provides access to the Case Histories gallery viewpoint and the Roman wall. There is level access on each floor with ample space to manoeuvre between displays. Some doors open automatically.

Accessible toilets

There are accessible toilets on both levels.

Carers

If a visitor is unable visit the museum without a carer, the carer will be admitted to paying exhibitions and events free of charge. Please explain your situation when buying your ticket.

Hearing Access

There are hearing loops at both receptions, three exhibition galleries and in meeting rooms A and B. A portable loop is available and can be used throughout the museum for groups of three.

Visual Access

The trails and tours website includes a museum trail featuring the key objects with BSL, audio and subtitles. Access this on your own phone or tablet with the museum’s free Wi-Fi.

Videos with BSL, audio and subtitles

Videos with British Sign Language, audio and subtitles introduce RAMM, its services and key objects on display. 16 videos give information on opening times, where we are, car parking, bicycle racks, getting in, getting around, lifts and stairs,toilets, the café, gallery interactivity, visual impairment, assistance dogs, mobility scooters, our events programmeconferencing and room hire and our contact details.

Learn more about some of the most striking objects in 17 key object videos with British Sign Language, audio and subtitles.

Relax

Ask for a folding chair at reception or take advantage of gallery seating. Go to the heart of the museum and enjoy drinks, snacks and meals in the Cafe at RAMM.

Things to do

Themed, mobile beastie bags, available from both receptions, help parents and young children enjoy their visit. Many galleries include interactives suited to a range of ages.

Souvenirs

On your way out, pick up a souvenir of your visit from the garden entrance reception or the Shop at RAMM on the ground floor.

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